Bosch Car Service
Leading your workshop to success.
Bosch Car Service (BCS) is a global network of premium independent workshops, working in partnership with the recognised and trusted Bosch brand.
The Bosch Car Service Concept
Our workshops offer servicing, repairs and diagnostics for all vehicle makes as a credible alternative to main dealers. We focus on the highest level of customer service, working to a Trading Standards Institute approved Consumer Code of Practice. We provide our workshops with a comprehensive business package, supported by network national marketing, membership initiatives and technical support.
What we offer you
Maintaining outstanding quality standards across the BCS network is of utmost importance. The BCS Consumer Code of Practice is a set of mandatory guidelines to the consumer to reassure them of the quality of workmanship and high levels of customer service and trustworthiness that they can expect from the network.
BCS offers you comprehensive support in all key areas of your business, including business processes and development, our quality programme and networking opportunities.
BCS offers you and your team extensive training opportunities, with a range of topics and programmes: e.g. the Bosch Diagnostic Technician Programme, ‘How to’ courses and seminars, the Bosch Service Training Centre.
To ensure maximum exposure for its members, BCS provides a wealth of marketing support material which can be used within the workshop environment and to promote the business to potential new customers.
As a member of the BCS network, you are provided with access to a wide range of technical support and expertise: e.g. the Bosch Technical Hotline.
Requirements for becoming a BCS
Representing the BCS brand in the marketplace is a major responsibility, and we want to be sure that together we get it right. To enable us to drive the network forward positively, we ask that workshops adhere to a set of criteria.
Professional in appearance with designated working areas, clean and well organised.
Clean, tidy & customer-friendly waiting area with seating. Refreshments available, current reading material and dedicated customer WC.
Adequate, well maintained customer parking available. Possibility to have vehicles secured overnight.
Branding and Identity
BCS signage - partnering with independent workshop identity. Bosch POS material and product display. BCS stationery, workshop documentation, branded website. BCS clothing – front of house and workshop.
Has tooling and equipment to support above work profile, with provision for air conditioning, tyres and wheel alignment. Has access to technical information to support all makes servicing and repairs, e.g. ESI[tronic].
Provides all-round bumper-to-bumper servicing, general mechanical / electrical repairs and MOTs. Minimum 3 ramps and 3 full time technicians. Provides diagnostics: general fault-finding and diagnosis for auto electrical and electronic systems.