General Warranty conditions of Bosch Aftermarket Automotive products.
The products marketed by Robert Bosch Africa (hereinafter referred to as "Bosch"), namely the multi-brand automotive spare part (hereinafter referred to as "products"), are subject to extensive quality controls. The trust of our customer users in our products entitles the customer to the Bosch warranty granted under the terms and conditions described below (hereinafter referred to as "the Bosch warranty").
1. Territorial extent
The Bosch warranty applies to Bosch products purchased within Africa. Products purchased outside the aforementioned geographical area are subject to the guarantee conditions issued by the Bosch Group entity of the geographical area concerned.
2. Bosch warranty validity
The customer user must send his warranty claim to his reseller. For it to be valid, it is necessary to return the unassembled product, accompanied by the proof of purchase (copy of the invoice, receipt or delivery note) mentioning the date of acquisition, the name of the buyer and the name of the reseller;
The Bosch warranty applies only to the first user of the product and applies only to new products.
The Bosch warranty no longer applies if the product has been damaged during service and / or repair and / or replacement of original parts by persons other than those authorized by Bosch.
3. Exclusions from the Bosch guarantee
The guarantee comes in the context of a normal use of the product. It therefore covers defects attributable to materials and defects in manufacture or assembly.
Are excluded from the Bosch warranty:
- Wear parts that require regular replacement, such as: Brake pad and brake disk that have a shorter warranty (see term & conditions below), carbon sets, cables, consumables, etc. who do not benefit from any guarantee;
- Damage resulting from a cause external to the product such as: shock, fall, misuse, manipulation error, humidity, excessive heat, any impregnation with a liquid;
- Damage resulting from non-compliance with the instructions for maintenance and use;
- Normal wear and tear as it does not affect the use or safety of the product on a daily basis;
- Damage that does not affect the proper functioning of the product, particularly aesthetic damage, such as: scratches, scratches, etc. ;
- Damages involving the liability of a third party or resulting from intentional or fraudulent misconduct;
- The costs and / or damages caused by the poor quality of the power supply of the product, such as: faulty electrical voltage, voltage error, etc. ;
- Damage resulting from the use of unsuitable and unsuitable accessories.
4. Warranty period
The warranty is provided in accordance with our valid terms of delivery during the warranty period. The warranty period for our products is 12 months from installation of the item or from delivery of the item to the end customer, in accordance with AA delivery term.
The beginning of the warranty period according to the AA terms of delivery is the date on which the use of the products/parts commences (i.e. for vehicle and engine equipment the registration date of the vehicle) or the installation, sale or shipping of the goods, respectively. (Date of installation or purchase invoice)
Taking the vehicle out of service temporarily does not extend the warranty period.
The warranty period does not recommence following repair or replacement delivery/ follow-up service. (AA terms of delivery)
5. AA warranty terms & Conditions:
5.1 Complaints and Notification of Defects.
5.1.1 The customer must notify us in writing immediately, no later than 15 days after receipt of the goods, of any recognizable defects. Adhesive labels on the boxes, labels showing the con-tents and the control slips enclosed with the shipment shall be submitted to us together with the notification of the defect. Any other defects must be notified by the customer in writing immediately after discovery thereof.
5.1.2 The date of receipt by us of notification of a defect shall determine whether or not notification is in good time.
5.1.3 If the notification of a defect is unjustified we shall be entitled to demand compensation from the customer for any expenses we have incurred unless the customer can prove that it is not at fault regarding the unjustified notification of a defect.
5.1.4 Claims on account of defects shall be excluded if the notification of the defect is not received in good time.
5.2 Defects/ Defects of Title.
5.2.1 Claims on account of defects shall become time-barred after a period of 12 months. The foregoing provision shall not apply insofar as longer time bar periods are prescribed by statute pursuant to Section 438 para 1 (2) (building constructions and goods for building constructions), Section 479 para 1 (claim to recourse) and Section 634a (construction defects) German Civil Code [BGB].
5.2.2 The time bar period for defects commences as follows:
a) in case of products for vehicle and engine equipment on the date on which the product is put into use, i.e. in case of original equipment on the date of first registration of the vehicle and in other cases upon installation, but no later than 6 months after delivery of the product (date of transfer of risk);
b) in all other cases upon delivery of the product (date of transfer of risk).
5.2.3 If a defect arises during the time bar period the cause of which already existed on the date of transfer of risk, we may effect subsequent performance at our discretion either by remedying the defect or delivering a defect-free product.
5.2.4 The time bar does not start to run again as a result of the sub-sequent performance.
5.2.5 If subsequent performance should be abortive, the customer may – without prejudice to any claims to damages – rescind the contract or reduce the amount of payment in accordance with statutory provisions.
5.2.6 Claims by the customer because of expenditure required for the purpose of subsequent performance, in particular costs of transport, transportation, labour and materials, shall be governed by statutory provisions. They shall, however, be excluded insofar as such expenditure is increased due to the fact that the product delivered was subsequently taken to a place other than the branch operation of the customer unless such removal is in accordance with the designated use of the product.
5.2.7 Claims for subsequent performance do not exist in case of merely inconsiderable deviation from the quality agreed upon or in case of only minor impairment to the use of the product. Further rights shall remain unaffected hereby.
5.2.8 The following are not deemed to be defects:
- ordinary wear and tear;
- Characteristics of the product and damage caused after the date of transfer of risk due to improper handling, storage or erection, non-compliance with installation or handling regulations or to excessive strain or use;
- Characteristics of the product or damage caused by force majeure, special external circumstances not foreseen under the terms of the contract or due to the use of the product beyond normal use or the use provided for under the terms of the contract;
- Nonreproducible software errors.
Claims on account of defects do not exist if the product is modified by third parties or due to the installation of parts manufactured by third parties unless the defect has no causal connection with the modification.
We assume no liability for the quality of the product based on the design or choice of material insofar as the customer stipulated the design or material.
5.2.9 Claims to recourse against us by the customer shall only exist insofar as the customer has not reached any agreements with its customer which are more far-reaching than statutory claims on account of defects, for instance accommodation agreements.
5.2.10 Claims on account of defects including claims to recourse by the customer shall be excluded insofar as the customer has had the defect remedied by a specialised workshop/service station not authorised by us.
5.2.11 Clauses 2.3, 2.6, 2.7 shall not apply insofar as our product was proved to be sold by the customer or customer of the customer to a consumer without being processed or installed into another product.